Hardship has at least two phases
Misfortune hurts. That is not weakness, it is being human. The pain has to be endured before it can be...
Strategic Thinking Versus Reactive Thinking
It is 6:00 in the morning. You arrive at work and find out you have three call-outs. Your first instinct...
The Director Who Writes Novels
People are sometimes surprised to learn that I write fiction. I am a Director of Environmental Services with 28 years...
Investing in Your Team
One of the best things a leader can do is identify a supervisor who is ready to grow and support...
Dishing the Dirt
Originally written in 2009. Updated for 2026. Tom Brokaw didn't mention it. It wasn't on Time magazine's list of the most significant...
Seven Things You Can Do With EVS Data That Nobody Is Doing
Most EVS departments collect data the same way. Productivity reports go to administration. Attendance records go to HR. Patient scores...
Most EVS Leaders Are Flying Blind. Here Is What Changes When You Stop.
Walk into many Environmental Services departments in this country and ask the director what their average room clean time is....
Values, Strategy, Timing, or Uncertainty?
There is a moment every leader knows. Someone above you makes a decision you do not agree with. A direction...
The Buttermilk Problem in Leadership
Most leaders are drowning in buttermilk and calling it cream. Here's what I mean. In Environmental Services, we support everyone....
The Four Ways We Get Data Wrong in EVS
There is no shortage of data in healthcare. Audit scores. ATP readings. HAI rates. Discharge turnaround times. Supply consumption reports....
The Office is a Trap: 5 Leadership Lessons
It is a seductive trap for the modern manager: the belief that leadership is a series of digital transactions—an email...
Trust Is More Important Than Performance. Here Is Why That Is Not a Contradiction.
I just finished going through a Leadership Academy, and one of the concepts that has stayed with me is this:...
