For any healthcare administrator to discount quality results – with documented evidence – and revert to justification based on square footage borders on the unconscionable and very possibly unethical. To ignore your results and measures and revert to staffing levels and budget levels based only on square feet of floor surface will certainly have a…
I consider myself a very progressive person who stays current with the latest technology and methods for cleaning and disinfecting healthcare facilities. I learn and share best practices. I communicate with my peers all over the country and I have more than a few years experience in healthcare cleaning. That said, I am getting more…
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…