How to Hold Employees Accountable With Trust
Most advice about holding people accountable quickly moves to progressive guidance. Set the expectation, document the gap, escalate to discipline....
Continuous Improvement: How the Right Frameworks Turn Data Into Results
Most people think continuous improvement means working harder and staying alert. Fix problems as they come up, respond fast, stay...
Most Confidence Books Tell You…
Most confidence books tell you to think differently. This one tells you to act differently. Stoic Self-Confidence is built on...
Dilution is Easy Until It’s Not
Mixing stations introduce variables that many cleaning programs don't account for. Water pressure fluctuates throughout the day and across different...
What is Your Data Telling You?
Most of the data reviewed in healthcare operations meetings is historical. The reports look current, but the outcomes they describe...
Data Has Two Realities
There are two reasons to invest in data, and most organizations have only committed to one of them. The first...
Survive Budget Pressure with Data
The financial pressure in healthcare right now is not a temporary condition. Margins are thinner than they have been in...
The Certification Nobody Talks About
Most hospital leaders cannot tell you where EVS fits in the chain of infection. The answer is the environmental reservoir....
Hardship has at least two phases
Misfortune hurts. That is not weakness, it is being human. The pain has to be endured before it can be...
Strategic Thinking Versus Reactive Thinking
It is 6:00 in the morning. You arrive at work and find out you have three call-outs. Your first instinct...
The Director Who Writes Novels
People are sometimes surprised to learn that I write fiction. I am a Director of Environmental Services with 28 years...
Investing in Your Team
One of the best things a leader can do is identify a supervisor who is ready to grow and support...
