This article is from several years ago but touches on many suggestions we can try today. Best Practices: The Latest & Greatest in Housekeeping and Maintenance Mary P. Malone, MS, JD, CHE, Executive Director, Consulting Services Division An important lesson I’ve learned about patient satisfaction with room cleanliness is that it’s not always…
Remember that no one is ever rewarded or promoted because of a bad disposition and a negative mental attitude. If you really examine any well-managed organization, you will find that the people who are most successful are those who are positive and helpful, people who always find the time to offer encouragement and praise when…
Recently I was given some feedback that I appeared too confident, and at the time while I did not purposely display such a demeanor the opposite would have been a little more appropriate, or at least, more expected. This is a good thing to be aware of. I appreciate getting this feedback because it was…
“As the leader, your communication sets the tone for interaction among your people” “Two are better than one… and a threefold cord is not quickly broken.” Ecc 4:9,12 I was considering my leadership and the team members that enabled me to be successful. At every hospital I can reflect on those who were the closest…
“I am certainly not one of those who need to be prodded. In fact, If anything, I am the prod” `Winston Churchill. I like this quote because I don’t want to be one who waits to be told, I force myself to take action, to learn something new everyday, and to gently but firmly prod…
When was the last time you were at your doctors office, or (and I hope not) at a hospital, and it was not as clean as you would expect? Unfortunately with the cleaning being demanding physical labor, it takes a good management team to bring out the best in cleaning results. As one who…
Yes, I received your messages and of course, I’m around. I’ve been to Colorado which is so very nice, and I already like more than California, but that is another story. I’ve done a lot of writing and I’ll make sure that I post valuable stuff here at least once or twice a week. Thanks…
Environmental Services departments are constantly being challenged to “do more with less,” to give quality services with fewer resources, especially labor resources. Cleaning is a very labor intensive function and our largest costs relate to labor. A ES manager must constantly be looking for ways to improve labor productivity, either through improved tools or…
For most people, all they require from their toilet is that it flushes without blocking itself. But now a new high-tech toilet has been launched which includes a heated seat, a massage function, and two ‘sanitizing nozzles’ which it claims eliminates the need for toilet paper. It even includes a lid which automatically opens and…
“You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction.” — George Lorimer Self-determination to refer to a characteristic of a person that leads them to make choices and decisions based on their own preferences and interests, to monitor and regulate their own actions and to be…
Advice from one of the greatest leaders and decision-makers of our time: General Norman Schwarzkopf. As a young man, Schwarzkopf worked as an assistant to a general. At one point, the general was involved in a research project that the Pentagon was working on. For five years, no decisions had been made on how to…
Survey after survey shows employees consider recognition as one of the top desires in any job. Yet those same surveys show little recognition is received. How much of a leaders success is hindered by their lack of recognition for the work their employees do. People who feel appreciated are more positive about themselves and…
Most of us understand that floor finish performance is greatly enhanced by allowing adequate dry time. But, few people understand why this is so important and what mechanism is at work. Floor finish contains many independent ingredients such as water, polymer, resin, wax, plasticizer, coalescing agent and defoamer that, when combined together, form a stable,…