2023 Has Been Good To Me
This way
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It’s also called PMA – Positive Mental Attitude
This way
👇👇👇👇👇👇👇👇
It’s also called PMA – Positive Mental Attitude
Remember that no one is ever rewarded or promoted because of a bad disposition and a negative mental attitude. If you really examine any well-managed organization, you will find that the people who are most successful are those who are positive and helpful, people who always find the time to offer encouragement and praise when…
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
I’m closing your hallway door, Mrs. Smith. We always want your room to be as quiet as possible. We always strive to clean your bathroom twice a day. It’s really second nature for us to always make sure you understand your medications. It’s customary for our team to always answer call lights within five minutes….
Successful leadership in healthcare environmental services requires constant vigilance, ongoing education, willingness to identify opportunities for improvement in ourselves first, and staff second. In that spirit I share 11 principles and 14 traits for leading in this ever changing environment.