Keep a positive attitude

Remember that no one is ever rewarded or promoted because of a bad disposition and a negative mental attitude.

If you really examine any well-managed organization, you will find that the people who are most successful are those who are positive and helpful, people who always find the time to offer encouragement and praise when it is deserved. The people who occupy the top positions are almost always happy, enthusiastic people who encourage others to behave in the same way. Yet there are always a few individuals who never seem to get the message and behave as though they can complain their way to the top. There isn’t a single situation in your career, your relationships with others, or in your personal life that benefits from a negative attitude. All will be greatly improved if you make it a practice to approach life in a positive way.

 

 

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

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