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How to determine reactivity of hazardous waste
One of the four characteristics of a hazardous waste is “reactivity”. The other three are ignitability, toxicity and corrosivity and these three characteristics are pretty easy to define by measuring the flash point, concentration and pH respectively. Reactivity is a bit harder (less objective) to determine. The California Department of Toxic Substances Control (DTSC) has…
What are you doing for life safety
What? You are housekeeping, not plant operations! Why should you care about life safety you ask? For 2011, all hospitals, including critical access hospitals, will have a life safety surveyor for at least two days of a Joint Commission survey. Those hospitals with more than 1.5 million square feet will have a third day. Yet…
A Word of Encouragement Goes a Long Way
Sometimes you are not in a position to give your employees more in terms of tangible rewards. Increases in pay or benefits, for example, may not be possible. But there is no limit to the intangible rewards you can give them. These "psychological paychecks" require little effort and cost the company nothing. They represent an…
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
10 Areas to cover
Housekeeping management is often viewed as a straightforward position and can be an overlooked area for training. While everyone thinks they know how to clean, the management of housekeeping is more complex than people realize and has critical impact on guest satisfaction. To help tackle your job, cover these 10 areas: Guest experience Multicultural understanding…
Making Progress Towards Your Goals
Want to start making more progress toward your goals or business targets? If you do, here is a simple process, which is guaranteed to work for you so long as you use it. It’s based on a weekly, 3 step process of; reviewing, learning and taking action. Although the focus is on weekly progress, by…