I just looked at my last post and realized it’s been too long between posts, and I still have not updated the download files area. Actually I have not created it because I was going to setup a link to have ask for it and have it sent automatically to your email. The good news…
I want to share this news story because it really explains a common, recurring situation that occurs when custodian, housekeepers and other service workers really love their jobs and the people they serve. MUSKOGEE, OK — Everyone remembers Pete Robbins’ characteristic greeting to the children as they came into the building at the start of…
Over the past several weeks, as a lot of you know, I’ve had a TON of stuff going on, survey’s disaster drill planning, policy updates and more! And I’ve gotten a TON of work from home business ideas for my company that I haven’t been able to put into action yet because I’ve been so…
We had our “long awaited” Joint Commission Survey the beginning of this week. It seemed like forever, waiting for them to arrive… not really. While it might have seemed like a long time, it really was just another week for a hospital that prides itself on being the best possible caregiver to meet the physical,…
Successful leadership in healthcare environmental services requires constant vigilance, ongoing education, willingness to identify opportunities for improvement in ourselves first, and staff second. In that spirit I share 11 principles and 14 traits for leading in this ever changing environment.
Resonant Leaders engage us. They evoke positive emotions and inspire us through their positive thoughts and clear vision. Leaders develop their resonance through compassion, hope, mindfulness and they maintain their resonance. Is it any wonder this leads to increased revenue in an organization? Leaders of all kinds possess these abilities. However, their level of emotional…
Sure it seems like a never ending cycle of cutbacks, reductions and expectations to do more with less. Some hospitals reach the breaking point sooner because they have been more efficient to begin with. Eventually even the over-staffed facilities will feel the challenge to keep up. Patient satisfaction scores are one measure of performance. While…
Housekeeping schedules should be planned, written and closely followed. Cleaning schedules should be developed according to the needs of each area. Without written routines and schedules your productivity and customer satisfaction are going to go up and down more often then a roller coaster.