Giving Recognition
A quick tip regarding recognition.
By now, everyone should know that patient satisfaction data is no longer public. The Centers for Medicare & Medicaid Services (CMS) developed the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS for short, to increase accountability and transparency of healthcare delivery practices. It is the first public, and nationwide standardized survey that provides…
Environmental Services (ES) is important to any business because the visible cleaning results create the first impression of a visitor or customer. You’ve probably heard that “the first impression is a lasting one” and there is a great deal of truth in that. Our job is to make that first impression a good one. In…
HAYWARD, CA (March 4, 2009)—In its February 2009 newsletter, “Environments of Care News,” the Joint Commission, the main entity that accredits hospitals in the United States, has published an article titled “Preventing Infections in the MRI Suite: Magnetic Environment Poses Strong Challenges.” This landmark article quotes Peter Rothschild, M.D., author of the groundbreaking paper “Preventing…
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
1. If you really want to do something, write it down. I have proven this several times. 2. Don’t listen to negative people who think something can’t be done. 3. While you don’t listen to the negative people, try to help them see the positive in life. 4. Budgets are more important each year. See…
I am currently investigating a disposable curtain that does not require a ladder to change. We need a easy way to change curtains much more often then when they look soiled, or every six months. Studies have shown that bacteria can live without the source of a host for months at a time, depending on the bacteria….