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Healthcare Reform and Environmental Services
As part of the proposed changes to healthcare, reimbursement for hospital care and post-acute care will be bundled; patient readmission’s will be at a lower rate in some cases; hospital reimbursement and performance will be directly linked; and physician self-referral will be more closely regulated. Out of those four important items, environmental services has a…
School gives symbolic ‘high-five’ to late custodian
I want to share this news story because it really explains a common, recurring situation that occurs when custodian, housekeepers and other service workers really love their jobs and the people they serve. MUSKOGEE, OK — Everyone remembers Pete Robbins’ characteristic greeting to the children as they came into the building at the start of…
Extreme Leadership
We are currently experiencing economic situations not seen in many years. The times are extreme and uncertain. What does this mean for us in support services departments? Given the current economic environment, we need to develop extreme leadership skills, which means being more, doing more and accepting more. Not only must we be conservative with…
October Training Topics
A little late, here are some suggested training topics for October: Customer satisfaction surveys; HCAHPS, Press Ganey, Picker or your favorite. Don’t forget to add internal surveys and patient rounding results. Department team building. Always very important. Hazardous waste; transportation, handling and storage.