The Importance of Preparation

Winston Churchill said,

"To every man there comes
in his lifetime that special moment when he is
figuratively tapped on the shoulder and offered a
chance to do a very special thing, unique to him and
fitted to his talents. What a tragedy if that moment
finds him unprepared or unqualified for the work which
would be his finest hour.”

Don’t expect luck to present you with your finest
hour. Remember, luck is when preparation meets
opportunity. What three things are you doing right
now to prepare for greater opportunity this year –
and to perhaps experience your "finest hour?" The
best person to predict your future is you.

Portrait artist James Whistler decided to paint his
mother when the person who had scheduled an
appointment with him failed to show up. (Don’t wait
on perfect conditions for success to happen; just go
ahead and do something.)

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

What do you think?