Here are seven *spectacular* ways to make your Monday rock – and I bet they get you off to such a great start the whole week will rock too! 1. Take time to set your mind. A little time in prayer, meditation or just reflecting on all the amazing blessings you have does *marvelous* things…
Sometimes you are not in a position to give your employees more in terms of tangible rewards. Increases in pay or benefits, for example, may not be possible. But there is no limit to the intangible rewards you can give them. These “psychological paychecks” require little effort and cost the company nothing. They represent an…
Are people afraid to speak with conviction? Or are we losing people who really know, or at least believe they know what they are talking about.
Don’t start itching, and then check underneath your bed! You see it seems that bedbugs, also known as Cimex Lectularius are showing up in many places. The bloodsucking bugs were virtually eradicated in the United States in the 1950s. But they are now showing up practically everywhere, nursing homes, jails, apartment buildings, dormitories, even hospitals….
I am currently investigating a disposable curtain that does not require a ladder to change. We need a easy way to change curtains much more often then when they look soiled, or every six months. Studies have shown that bacteria can live without the source of a host for months at a time, depending on the bacteria….
HCAHPS results are publicly reported on Hospital Compare as “top-box,” “bottom-box” and “middle-box” scores. The “top-box” is the most positive response to HCAHPS survey questions. The “top-box” response is “Always” for five HCAHPS composites (Communication with Nurses, Communication with Doctors, Responsiveness of Hospital Staff, Pain Management, and Communication about Medicines) and two individual items (Cleanliness…
I wrote some general cleaning procedures back here and several people thanked me and asked for more. So I want to take some time and give you some more general and some specific cleaning procedures, along with some important definitions. I have two ways to explain what I feel clean is. First, the absence of…
I’m closing your hallway door, Mrs. Smith. We always want your room to be as quiet as possible. We always strive to clean your bathroom twice a day. It’s really second nature for us to always make sure you understand your medications. It’s customary for our team to always answer call lights within five minutes….
I wrote about goals a few days ago and one question I received was “what are your department goals for this year? That is a great question because I make it a practice to write out what I call major objectives for the new year each December. These are sort of mid-range goals, not short…
Our profession is so immensely diverse because of the level of talent and professionalism our members bring to the table. Many years ago, various housekeeping departments were just that–housekeeping–but due to the evolution of health care environmental services managers, we have become multifaceted department managers with responsibilities encompassing a wider array of functions. With the…
Lose the weight. I’m not talking about physical weight but dead weight from your department. Deal with staff who negatively affect the department. They “weigh” on time, energy and morale and are preventing the team from achieving excellence. Exercise your role and lead by example. Now that you can move about freely because you cut…
In view of the evidence that transmission of many healthcare acquired pathogens (HAPs) is related to contamination of near-patient surfaces and equipment, all hospitals are encouraged to develop programs to optimize the thoroughness of high touch surface cleaning as part of terminal room cleaning at the time of discharge or transfer of patients. Download the…
In the great work presented in Options for Evaluating Environmental Cleaning, December 2010 by Alice Guh, MD, MPH and Philip Carling, MD, objective monitoring of environmental surfaces was studied and presented as a necessary component of training. In view of the evidence that transmission of many healthcare acquired pathogens (HAPs) is related to contamination of…
As part of the proposed changes to healthcare, reimbursement for hospital care and post-acute care will be bundled; patient readmission’s will be at a lower rate in some cases; hospital reimbursement and performance will be directly linked; and physician self-referral will be more closely regulated. Out of those four important items, environmental services has a…
We are currently experiencing economic situations not seen in many years. The times are extreme and uncertain. What does this mean for us in support services departments? Given the current economic environment, we need to develop extreme leadership skills, which means being more, doing more and accepting more. Not only must we be conservative with…