MRSA Infections Threaten Us
Sit back and enjoy this short video on the history of today’s MRSA.
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HealthGrades study: 52 percent lower chance of dying at top-rated hospitals
Ratings of every nonfederal hospital in the country on www.healthgrades.com GOLDEN, Colo. (October 13, 2009) – The largest annual study of patient outcomes at each of the nation’s 5,000 nonfederal hospitals found a wide gap in quality between the nation’s best hospitals and all others. According to the study, issued today by HealthGrades, the…
I Love to Get Up Early
5 practical reasons to get up early everyday: Productivity– Waking early gives us a head start on our goals. We have the time, the solitude, and the space to think clearly and really get absorbed in our goals. Momentum– Waking early gives us higher level of momentum. If we start the day productive, we…
Invincible
INVINCIBLE There’s a simple way to become indestructible: have the intention to do your best at whatever you’re doing, right now. To gain the invulnerability I’m referring to, you must pass through the gate of the total vulnerability putting yourself on that line demands. Not BE the best… DO your best. Attempting to be the…
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
Best Practices?
We have been doing patient rounding where we go see the patients and ask a few questions like, was your housekeeper friendly, was your room cleaned satisfactorily, is there anything we can do for you? We get good feedback and has helped our HCAHPS and Press Ganey scores. Recently I’ve started using workers that have…
Foundation and Principles of Environmental Services
Cleaning and maintaining the built environment of a healthcare facility, or a building where healthcare services are delivered is driven largely by regulations and guidelines. These include regulations set forth by the Occupational Health and Safety Administration (OSHA), The Joint Commission (TJC), the Centers for Medicare and Medicaid Services (CMS), state and local agencies such…