Don’t Tell Me How Long It Takes

I consider myself a very progressive person who stays current with the latest technology and methods for cleaning and disinfecting…

DFC Two Step Cleaning and Disinfecting for Patient Rooms

Here is the two step cleaning training video I participated in as a technical consultant. We filmed this video at…

Like, What Happened To Speaking With Conviction

Are people afraid to speak with conviction? Or are we losing people who really know, or at least believe they…

A Note About HCAHPS "Boxes"

HCAHPS results are publicly reported on Hospital Compare as “top-box,” “bottom-box” and “middle-box” scores. The “top-box” is the most positive…

Behavior Labeling or The Secret to Winning with HCAHPS

I’m closing your hallway door, Mrs. Smith. We always want your room to be as quiet as possible. We always…