Extreme Leadership
We are currently experiencing economic situations not seen in many years. The times are extreme and uncertain. What does this...
More Regulatory Complexities–Regulated Medical Waste
There are thousands of health care facilities in the United States. I imagine there are mock surveys and actual surveys...
Do you have any idea what you want?
Do have your 2011 yearly goals written down yet? I sure hope you do. If not, while no one is...
What are you doing for life safety
What? You are housekeeping, not plant operations! Why should you care about life safety you ask? For 2011, all hospitals,...
HCAHPS Public Reporting Schedule
Wondering when your HCAHPS scores will be on the public reporting site? Here is the list for HCAHPS Public Reporting...
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have...
CMS issues final value-based purchasing rule
On April 29, 2011 The Centers for Medicare & Medicaid Services today issued a final rule (42 CFR Parts 422...
Clostridium difficile Infection (C. diff, CDI, C. difficile)
What is Clostridium difficile? Clostridium difficile is a spore-forming, gram-positive anaerobic bacillus that produces two exotoxins: toxin A and toxin...
Some Qualities that Define a Good Leader
According to John L. Mason these are some of the qualities that make a good leader. . Leaders are always...
A BIG Little Word
"BUT" is a word that usually signals negative speech. For example, "Jason is a nice guy, BUT he can't get...
Our Staff
We have our staff We love them so They scrub and clean To make things glow With smiles and cheer...
Making Progress Towards Your Goals
Want to start making more progress toward your goals or business targets? If you do, here is a simple process,...
