Customer Relationship Managment
Customer Relationship Management or CRM means developing a comprehensive picture of customer needs, expectations and behaviors. In the Environmental Services…
Performance Indicators
Productivity Sq Ft cleaned by housekeeper each day Labor Cost Cost of labor per Sq Ft – Separate by building…
How to choose a cleaner or disinfectant
Factors that influence the choice of disinfection procedure for Environmental Surfaces: -Nature of item to be disinfected -Number of organisms…
No Problem
It doesn’t take much skill to spot a problem. The majority of us in Environmental Services can see the obstacles…
Star Trek
I don’t remember when I first started watching Star Trek, but I loved it from day one and have watched…
Ice Storm Tests Kentucky Hospital
ICE STORM TESTS KY HOSPITALS’ METTLE by John Commins, HealthLeaders Media, March 11, 2009 If you weren’t living in Kentucky…
Improving Patient Flow
I hope there is some relief in the activity at your institution now that we have made it through another…
Following The Six Aims
Following the ‘Six Aims’ By Tina L. Cermignano, CHESP There has been a lot of media attention about the Institute…
Lean, Six Sigma Management Becoming More Popular
A new study has concluded the U.S. hospitals are beginning to embrace Lean and Six Sigma business management strategies to…
Chasing The Numbers
Chasing the numbers I spent a good part of the day writing performance evaluations. I find it somewhat refreshing to…
MRSA Infections Threaten Us
Sit back and enjoy this short video on the history of today’s MRSA.
Methicillin-Resistant Staphylococcus (MRSA)
What is MRSA? Methicillin-resistant Staphylococcus aureus (MRSA) is a type of bacteria that causes serious infections that are resistant to…