Cleaning in Critical Areas, A Video Overview
Here Betco Corporation offers a video overview of how and why we clean critical areas. This is a good video for regular review.
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Foundation and Principles of Environmental Services
Cleaning and maintaining the built environment of a healthcare facility, or a building where healthcare services are delivered is driven largely by regulations and guidelines. These include regulations set forth by the Occupational Health and Safety Administration (OSHA), The Joint Commission (TJC), the Centers for Medicare and Medicaid Services (CMS), state and local agencies such…
No Problem
It doesn’t take much skill to spot a problem. The majority of us in Environmental Services can see the obstacles in front of us, yet only a select few see the opportunities. We need to understand the need to stop focusing on problems and look for opportunities to improve our operations. I have learned to…
Environmental Cleaning Checklist
In view of the evidence that transmission of many healthcare acquired pathogens (HAPs) is related to contamination of near-patient surfaces and equipment, all hospitals are encouraged to develop programs to optimize the thoroughness of high touch surface cleaning as part of terminal room cleaning at the time of discharge or transfer of patients. Download the…
Team Leadership Reflections part 2
As a leader, your communication sets the tone for interaction among your people. This simple yet profound truth underscores the importance of clear, consistent, and intentional communication in shaping the culture and success of any team. Leadership is not merely about issuing directives or setting goals; it’s about fostering connections and empowering others to contribute their strengths to a shared vision.
A Word of Encouragement Goes a Long Way
Sometimes you are not in a position to give your employees more in terms of tangible rewards. Increases in pay or benefits, for example, may not be possible. But there is no limit to the intangible rewards you can give them. These “psychological paychecks” require little effort and cost the company nothing. They represent an…
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…