EVS Staff Speak Out at Scripps Green Hospital
A critical member of the staff at Scripps Green Hospital in La Jolla California talks about her job and the rewards it offers.
Ratings of every nonfederal hospital in the country on www.healthgrades.com GOLDEN, Colo. (October 13, 2009) – The largest annual study of patient outcomes at each of the nation’s 5,000 nonfederal hospitals found a wide gap in quality between the nation’s best hospitals and all others. According to the study, issued today by HealthGrades, the…
When an agency inspector comes to inspect your hazardous waste storage area, he looks for things like waste manifests, reports, labels, and plans. Why? Because it is easy to find violations in these areas – either you have filled them out properly or you have not. It is straightforward. The video below is…
INVINCIBLE There’s a simple way to become indestructible: have the intention to do your best at whatever you’re doing, right now. To gain the invulnerability I’m referring to, you must pass through the gate of the total vulnerability putting yourself on that line demands. Not BE the best… DO your best. Attempting to be the…
Customer Relationship Management or CRM means developing a comprehensive picture of customer needs, expectations and behaviors. In the Environmental Services (ES) world, CRM means looking at the ES function as a customer intensive business function instead of a facility services cost center. And the management part implies an active rather than passive role in influencing…
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. ~Willa A Foster All hospital environmental service departments have some form of quality assurance process. However often the cleaning inspections are done when it is slow,…
The most important staff related task we have in Environmental Services is in training. Almost every challenge or difficulty we face can be reduced or eliminated with training. To help you I’m going to list steps that will help you conduct successful training. This is not meant…