The Power of Courtesy: How Environmental Services Technicians Can Show Respect to Patients

As Environmental Services (EVS) professionals, we play a crucial role in healthcare beyond just cleaning rooms and disinfecting surfaces. We are often the first and last hospital staff members a patient sees each day, and the way we carry ourselves can significantly impact their experience. A clean room provides comfort, but a kind interaction can bring true peace of mind.

So, how can EVS technicians show courtesy and respect to patients? Here are a few simple yet powerful ways:

1. Acknowledge the Patient

A warm smile, a gentle knock before entering, and a simple greeting like, “Good morning, Mr. Smith. I’m here to clean up your room and restroom,” instantly sets a respectful tone. It reassures the patient that they are seen and valued, rather than just another room on a checklist.

2. Respect Their Space and Privacy

Patients are in a vulnerable state, often feeling unwell or uncomfortable. Always ask before moving personal items, and be mindful of their rest. If a patient is sleeping, clean as quietly as possible. If they’re on a call, politely wait or return later if feasible.

3. Show Empathy Through Small Gestures

A simple “Is there anything I can do to make you more comfortable?” can make a big difference. While our job doesn’t involve direct medical care, small acts like adjusting a bedside table or picking up something that fell can mean the world to a patient.

4. Maintain Professionalism and Positive Energy

Patients pick up on our attitudes. Moving with purpose, maintaining eye contact, and using a calm, reassuring tone create an environment of care and respect. Even when the workload is heavy, taking a moment to be present in each room goes a long way.

5. Express Gratitude

Before leaving, a courteous “Thank you for letting me take care of your room today. I hope you have a good afternoon,” leaves a lasting impression. It reinforces that the patient is not an inconvenience but someone worthy of kindness and attention.

A Lasting Impact

Environmental Services is more than a job—it’s a mission. We not only protect patients through our work, but we also uplift them through our presence. By showing courtesy and respect, we remind them that they are not just in a hospital; they are in a place of healing, surrounded by people who care.

What small acts of courtesy have you seen make a difference in a patient’s experience? Share your thoughts below!