The Power of Courtesy: How Environmental Services Technicians Can Show Respect to Patients

As Environmental Services (EVS) professionals, we play a crucial role in healthcare beyond just cleaning rooms and disinfecting surfaces. We are often the first and last hospital staff members a patient sees each day, and the way we carry ourselves can significantly impact their experience. A clean room provides comfort, but a kind interaction can bring true peace of mind.

So, how can EVS technicians show courtesy and respect to patients? Here are a few simple yet powerful ways:

1. Acknowledge the Patient

A warm smile, a gentle knock before entering, and a simple greeting like, “Good morning, Mr. Smith. I’m here to clean up your room and restroom,” instantly sets a respectful tone. It reassures the patient that they are seen and valued, rather than just another room on a checklist.

2. Respect Their Space and Privacy

Patients are in a vulnerable state, often feeling unwell or uncomfortable. Always ask before moving personal items, and be mindful of their rest. If a patient is sleeping, clean as quietly as possible. If they’re on a call, politely wait or return later if feasible.

3. Show Empathy Through Small Gestures

A simple “Is there anything I can do to make you more comfortable?” can make a big difference. While our job doesn’t involve direct medical care, small acts like adjusting a bedside table or picking up something that fell can mean the world to a patient.

4. Maintain Professionalism and Positive Energy

Patients pick up on our attitudes. Moving with purpose, maintaining eye contact, and using a calm, reassuring tone create an environment of care and respect. Even when the workload is heavy, taking a moment to be present in each room goes a long way.

5. Express Gratitude

Before leaving, a courteous “Thank you for letting me take care of your room today. I hope you have a good afternoon,” leaves a lasting impression. It reinforces that the patient is not an inconvenience but someone worthy of kindness and attention.

A Lasting Impact

Environmental Services is more than a job—it’s a mission. We not only protect patients through our work, but we also uplift them through our presence. By showing courtesy and respect, we remind them that they are not just in a hospital; they are in a place of healing, surrounded by people who care.

What small acts of courtesy have you seen make a difference in a patient’s experience? Share your thoughts below!

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

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