Here are five things that environmental service leaders should do to improve relationships with staff. Be Visible with Rounding Rounding
Tag: HCAHPS
HCAHPS results are publicly reported on Hospital Compare as “top-box,” “bottom-box” and “middle-box” scores. The “top-box” is the most positive
Wondering when your HCAHPS scores will be on the public reporting site? Here is the list for HCAHPS Public Reporting
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have
On April 29, 2011 The Centers for Medicare & Medicaid Services today issued a final rule (42 CFR Parts 422
A little late, here are some suggested training topics for October: Customer satisfaction surveys; HCAHPS, Press Ganey, Picker or
Chasing the numbers I spent a good part of the day writing performance evaluations. I find it somewhat refreshing to
By now, everyone should know that patient satisfaction data is no longer public. The Centers for Medicare & Medicaid Services
We have been doing patient rounding where we go see the patients and ask a few questions like, was your