Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have…
CMS issues final value-based purchasing rule
On April 29, 2011 The Centers for Medicare & Medicaid Services today issued a final rule (42 CFR Parts 422…
Clostridium difficile Infection (C. diff, CDI, C. difficile)
What is Clostridium difficile? Clostridium difficile is a spore-forming, gram-positive anaerobic bacillus that produces two exotoxins: toxin A and toxin…
Some Qualities that Define a Good Leader
According to John L. Mason these are some of the qualities that make a good leader. . Leaders are always…
A BIG Little Word
“BUT” is a word that usually signals negative speech. For example, “Jason is a nice guy, BUT he can’t get…
Our Staff
We have our staff We love them so They scrub and clean To make things glow With smiles and cheer…
Making Progress Towards Your Goals
Want to start making more progress toward your goals or business targets? If you do, here is a simple process,…
Persistence Pays
You’ve heard the saying…. “It’s not the size of the dog in the fight, it’s the size of the fight…
Goals
Far too many people spend more time planning their weekends than their lives. Then they suddenly realize that life has…
Adaptability is Job Number One
Having diverse strengths has always been a bonus, but in the past, you may have been able to get by…
Leadership 101
Not everyone wants to be a leader, but I think it is safe to say everyone wants a leader. And…
Three Ways To Look At Failure
If you look around you will find there are three kinds of people, or better put, three ways to look…