Protecting Dignity While Protecting Health

EVS workers often enter rooms when patients are tired, frightened, confused, or embarrassed. Their conduct influences how safe and respected a patient feels. A professional introduces themselves when appropriate, explains the task briefly, protects privacy, and keeps noise and interruptions to a minimum. They also work around examinations, treatments, and conversations whenever possible.

This human approach matters because environmental safety and patient dignity are not competing goals. A room can be disinfected thoroughly without treating the person inside it as an inconvenience. Simple actions reduce anxiety: knocking before entering, asking whether the patient needs anything moved, and leaving the space orderly. These interactions also encourage patients and families to share concerns, such as a spill, missing supply, or surface that needs attention. Respect strengthens communication, and communication supports safer care.

#EnvironmentalServices #PatientCare #HealthCare #Respect #Communication

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

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