Office Cleaning Training Video
Some of the basic steps of office cleaning are presented here…
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Recipe For Living
First plant 3 rows of peace: PERSISTENCE, PATIENCE, PEACE OF MIND Next, plant 4 hills of squash: SQUASH GOSSIP, SQUASH GRUMBLING, SQUASH SELFISHNESS, SQUASH APATHY Then plant 3 rows of lettuce: LET US BE KIND, LET US BE RESPONSIBLE, LET US BE RESPECTFUL. No garden is complete without turnips: TURN UP WITH A SMILE, TURN…
Key Skills
You need to develop and improve your managerial skills on an ongoing basis as your career develops and as you meet new managerial challenges. Whether you manage a department or a project team, it’s important to know how to get the work done right. When you’re asked to achieve something with the help of others,…
Three Ways To Look At Failure
If you look around you will find there are three kinds of people, or better put, three ways to look at “failure”. If you know me, then you know I don’t like the word failure in the first place. I think people need to be in the mindset that failure is just another word for…
Time Flies!
Time sure goes by fast. Sorry to have been away so long. I’ve been staying very busy, writing 83 performance evaluations, finishing my totally updated training manual, and learning as much as I can to be a great hospital safety officer. I’m going to be posting some questions I’ve been asked recently, and give you…
Customer Relationship Managment
Customer Relationship Management or CRM means developing a comprehensive picture of customer needs, expectations and behaviors. In the Environmental Services (ES) world, CRM means looking at the ES function as a customer intensive business function instead of a facility services cost center. And the management part implies an active rather than passive role in influencing…
Performance Indicators
Productivity Sq Ft cleaned by housekeeper each day Labor Cost Cost of labor per Sq Ft – Separate by building Recycling The amount of solid waste diverted Absenteeism the % of unscheduled absences per year Turnover the % of personnel replaced each year Safety Number of on the job injuries per year Productivity – Floor…