Office Cleaning Training Video
Some of the basic steps of office cleaning are presented here…
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Goals and Major Objectives
I wrote about goals a few days ago and one question I received was “what are your department goals for this year? That is a great question because I make it a practice to write out what I call major objectives for the new year each December. These are sort of mid-range goals, not short…
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
Cleaning in Critical Areas, A Video Overview
Here Betco Corporation offers a video overview of how and why we clean critical areas. This is a good video for regular review.
Wide Area Vacuums -vs- 36″ Dust Mops
Research to look at the efficiencies of using the traditional 36″ dust mops versus battery powered wide area vacuums for cleaning our hospital hallways.
Goal Setting Prompts
Questions to help you delineate your goals… 1. “What’s my vision of the future?” 2. “Where do I picture myself three years from today?” 3. “How will others perceive me in the future? My boss, my peers, my family?” 4. “What has to happen in the next two years for me to be happy…
Extreme Leadership
We are currently experiencing economic situations not seen in many years. The times are extreme and uncertain. What does this mean for us in support services departments? Given the current economic environment, we need to develop extreme leadership skills, which means being more, doing more and accepting more. Not only must we be conservative with…