Office Cleaning Training Video
Some of the basic steps of office cleaning are presented here…
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Floor Finish Dry Time
Most of us understand that floor finish performance is greatly enhanced by allowing adequate dry time. But, few people understand why this is so important and what mechanism is at work. Floor finish contains many independent ingredients such as water, polymer, resin, wax, plasticizer, coalescing agent and defoamer that, when combined together, form a stable,…
The Power of Courtesy: How Environmental Services Technicians Can Show Respect to Patients
As Environmental Services (EVS) professionals, we play a crucial role in healthcare beyond just cleaning rooms and disinfecting surfaces. We are often the first and last hospital staff members a patient sees each day, and the way we carry ourselves can significantly impact their experience. A clean room provides comfort, but a kind interaction can bring true peace of mind.
Giving Recognition
A quick tip regarding recognition.
HCAHPS takes the mystery out of patient satisfaction
By now, everyone should know that patient satisfaction data is no longer public. The Centers for Medicare & Medicaid Services (CMS) developed the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS for short, to increase accountability and transparency of healthcare delivery practices. It is the first public, and nationwide standardized survey that provides…
Resonant Leadership
Resonant Leaders engage us. They evoke positive emotions and inspire us through their positive thoughts and clear vision. Leaders develop their resonance through compassion, hope, mindfulness and they maintain their resonance. Is it any wonder this leads to increased revenue in an organization? Leaders of all kinds possess these abilities. However, their level of emotional…
How To Give Your Employees More
Sometimes you are not in a position to give your employees more in terms of tangible rewards. Increases in pay or benefits, for example, may not be possible. But there is no limit to the intangible rewards you can give them. These “psychological paychecks” require little effort and cost the company nothing. They represent an…