Like, What Happened To Speaking With Conviction
Are people afraid to speak with conviction? Or are we losing people who really know, or at least believe they know what they are talking about.
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HCAHPS Public Reporting Schedule
Wondering when your HCAHPS scores will be on the public reporting site? Here is the list for HCAHPS Public Reporting April 2011 through April 2012. Presented here are the calendar quarters of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey results that will be publicly reported on Hospital Compare (www.hospitalcompare.hhs.gov) from April 2011…
Chasing The Numbers
Chasing the numbers I spent a good part of the day writing performance evaluations. I find it somewhat refreshing to think about a staff member and write wonderful words that reflect their performance during the last year. Of course not every word is, glowing, but for the most part all my staff are good, hard…
Improving Patient Flow
I hope there is some relief in the activity at your institution now that we have made it through another heavy viral season. Not that there really is a slow season in health care anymore, just a less busy one. So, welcome to the less busy season, when there is time to think and plan….
How to develop Charisma
How to Develop Charisma: Twelve Key Moves Those who study the phenomenon of charisma say while some people are innately more charismatic than others, there are certain things everyone can do to boost their charisma quotient. Debra Benton, author of Executive Charisma: Six Steps to Mastering the Art of Leadership offers the following pointers: Expect…
Reviewing Housekeeping Operations
I had a great question last Friday… How would you review a housekeeping operation? Here are some of the steps I said would be important in reviewing their existing housekeeping operations or developing new outsourcing initiatives. Two key phases of review include: Analysis Interviews with administration/housekeeping/staff Facility inspection FTE analysis Existing support contracts Departmental policies…
School gives symbolic ‘high-five’ to late custodian
I want to share this news story because it really explains a common, recurring situation that occurs when custodian, housekeepers and other service workers really love their jobs and the people they serve. MUSKOGEE, OK — Everyone remembers Pete Robbins’ characteristic greeting to the children as they came into the building at the start of…