Like, What Happened To Speaking With Conviction
Are people afraid to speak with conviction? Or are we losing people who really know, or at least believe they know what they are talking about.
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Cleaning Carts
A properly stocked cleaning cart will help prevent wasted trips to supply closets and should be equipped with any of the following items which are necessary for your work:
Ice Storm Tests Kentucky Hospital
ICE STORM TESTS KY HOSPITALS’ METTLE by John Commins, HealthLeaders Media, March 11, 2009 If you weren’t living in Kentucky in the last week of January, the ice storm that crippled the Bluegrass State wasn’t much more than a lead item on CNN – something regrettable that happened to somebody else. You watched the coverage….
Saturday Special
“Don’t join an easy crowd. Go where the challenge is great and the emotions are high. Go where the expectations are so strong that they provoke you, push you, and urgently insist that you not remain in one place. That way, you will grow and change.”…
HCAHPS takes the mystery out of patient satisfaction
By now, everyone should know that patient satisfaction data is no longer public. The Centers for Medicare & Medicaid Services (CMS) developed the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS for short, to increase accountability and transparency of healthcare delivery practices. It is the first public, and nationwide standardized survey that provides…
Increasing In-patient satisfaction for Environmental Services
Improving inpatient satisfaction with housekeeping services is essential for creating a positive and comfortable healthcare environment. Patients who feel well-cared for in terms of cleanliness and organization are more likely to have a better overall experience. Here are some strategies to enhance inpatient satisfaction with housekeeping: Remember that patient satisfaction is often influenced by the…
Performance Indicators
Productivity Sq Ft cleaned by housekeeper each day Labor Cost Cost of labor per Sq Ft – Separate by building Recycling The amount of solid waste diverted Absenteeism the % of unscheduled absences per year Turnover the % of personnel replaced each year Safety Number of on the job injuries per year Productivity – Floor…