Like, What Happened To Speaking With Conviction
Are people afraid to speak with conviction? Or are we losing people who really know, or at least believe they know what they are talking about.
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Team Leadership Reflections part 2
As a leader, your communication sets the tone for interaction among your people. This simple yet profound truth underscores the importance of clear, consistent, and intentional communication in shaping the culture and success of any team. Leadership is not merely about issuing directives or setting goals; it’s about fostering connections and empowering others to contribute their strengths to a shared vision.
Watch for those excuses to increase
Employees may be more prone these days to blame others for problems they have caused themselves, said Paul Harvey, assistant professor of management at the University of New Hampshire in Durham. Harvey, who studies behavior in the workplace, said it is “a natural human tendency to want to deflect blame for negative outcomes (especially at…
Diversity and Environmental Services
Our profession is so immensely diverse because of the level of talent and professionalism our members bring to the table. Many years ago, various housekeeping departments were just that–housekeeping–but due to the evolution of health care environmental services managers, we have become multifaceted department managers with responsibilities encompassing a wider array of functions. With the…
Environmental Cleaning Checklist
In view of the evidence that transmission of many healthcare acquired pathogens (HAPs) is related to contamination of near-patient surfaces and equipment, all hospitals are encouraged to develop programs to optimize the thoroughness of high touch surface cleaning as part of terminal room cleaning at the time of discharge or transfer of patients. Download the…
Some Qualities that Define a Good Leader
According to John L. Mason these are some of the qualities that make a good leader. . Leaders are always full of praise. · Leaders learn to say “thank you” and “please” on the way to the top. · Leaders are always growing. · Leaders are possessed with dreams. · Leaders launch forth before success…
Customer Relationship Managment
Customer Relationship Management or CRM means developing a comprehensive picture of customer needs, expectations and behaviors. In the Environmental Services (ES) world, CRM means looking at the ES function as a customer intensive business function instead of a facility services cost center. And the management part implies an active rather than passive role in influencing…