Some Qualities that Define a Good Leader

According to John L. Mason these are some of the qualities that make a
good leader.

. Leaders are always full of praise.

· Leaders learn to say "thank you" and "please" on the way to
the top.

· Leaders are always growing.

· Leaders are possessed with dreams.

· Leaders launch forth before success is certain.

· Leaders are not afraid of confrontation.

· Leaders talk about their own mistakes before they talk about someone
else’s.

· Leaders are people of honesty and integrity.

· Leaders have a good name.

· Leaders make others better.

· Leaders are quick to praise and encourage the smallest amount of
improvement.

· Leaders are genuinely interested in others.

· Leaders take others up with them.

· Leaders look for praise someone doing something right.

· Leaders respond to their failures before others have revealed them.

· Leaders never allow murmuring from themselves or others.

· Leaders hold others accountable.

· Leaders do what is right rather than what is popular.

· Leaders are servant.

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

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