Giving Recognition
A quick tip regarding recognition.
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Saturday Special
“Don’t join an easy crowd. Go where the challenge is great and the emotions are high. Go where the expectations are so strong that they provoke you, push you, and urgently insist that you not remain in one place. That way, you will grow and change.”…
Statistically Successful Objectives
Statistically successful objectives are precursers to, or actual goals, that have a better than average probability to help your personal or professional outcomes. Or simply stated; things you should do to be better off. An objective is defined excellently by dictionary.com as ’something worked toward or striven for’. When we combine this definition with the…
Don’t Forget the Bacterial Threat
According to Mitchell Schwaber, MD, from the National Center for Infection Control of the Israel Ministry of Health, bacterial infection threats are not getting the attention they deserve given that the World Health Organization and public health agencies continue to focus on the spread of the H1N1 influenza virus. While methicillin-resistant Staphylococcus aureus (MRSA) has…
Best Practices?
We have been doing patient rounding where we go see the patients and ask a few questions like, was your housekeeper friendly, was your room cleaned satisfactorily, is there anything we can do for you? We get good feedback and has helped our HCAHPS and Press Ganey scores. Recently I’ve started using workers that have…
Service Excellence and HCAHPS
At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…
Performance Indicators
Productivity Sq Ft cleaned by housekeeper each day Labor Cost Cost of labor per Sq Ft – Separate by building Recycling The amount of solid waste diverted Absenteeism the % of unscheduled absences per year Turnover the % of personnel replaced each year Safety Number of on the job injuries per year Productivity – Floor…