Environmental Services

Another Question and Answer:

Q. In the healthcare or residential setting, what does the “environment” or “environmental surface” mean?

A. The environment refers to the patient or resident’s surroundings. When we talk about cleaning the environment, typically we are referring to cleaning and disinfecting objects, like housekeeping surfaces (e.g., floors, tabletops) and medical equipment. It is particularly important to focus on cleaning and disinfecting frequently touched items, such as bed rails, tray tables, IV poles, call button, monitor screens and controls and cables, pump controls, bedside tables, telephones, carts, toilets, bedpans, sinks, door knobs and levers, light switches, and faucet handles.

 

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

What do you think?