Behavior Labeling or The Secret to Winning with HCAHPS

ByJohn Weir

quality

I’m closing your hallway door, Mrs. Smith. We always want your room to be as quiet as possible.

We always strive to clean your bathroom twice a day.

It’s really second nature for us to always make sure you understand your medications.

It’s customary for our team to always answer call lights within five minutes.

It’s routine for us to always inquire about how well we’re managing your pain.

We make it a practice to always answer your questions without delay.

Service “all the time” is routine for us… We want your experience with us to always be excellent

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