Customer Relationship Management or CRM means developing a comprehensive picture of customer needs, expectations and behaviors. In the Environmental Services
Author: John Weir
With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence.
I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact.
For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for.
Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.
Productivity Sq Ft cleaned by housekeeper each day Labor Cost Cost of labor per Sq Ft – Separate by building
Factors that influence the choice of disinfection procedure for Environmental Surfaces: -Nature of item to be disinfected -Number of organisms
It doesn’t take much skill to spot a problem. The majority of us in Environmental Services can see the obstacles
I don’t remember when I first started watching Star Trek, but I loved it from day one and have watched
ICE STORM TESTS KY HOSPITALS’ METTLE by John Commins, HealthLeaders Media, March 11, 2009 If you weren’t living in Kentucky
I hope there is some relief in the activity at your institution now that we have made it through another
Following the ‘Six Aims’ By Tina L. Cermignano, CHESP There has been a lot of media attention about the Institute
A new study has concluded the U.S. hospitals are beginning to embrace Lean and Six Sigma business management strategies to
Chasing the numbers I spent a good part of the day writing performance evaluations. I find it somewhat refreshing to
Sit back and enjoy this short video on the history of today’s MRSA.
What is MRSA? Methicillin-resistant Staphylococcus aureus (MRSA) is a type of bacteria that causes serious infections that are resistant to