October Training Topics
A little late, here are some suggested training topics for October:
- Customer satisfaction surveys; HCAHPS, Press Ganey, Picker or your favorite. Don’t forget to add internal surveys and patient rounding results.
- Department team building. Always very important.
- Hazardous waste; transportation, handling and storage.
John Weir is a Environmental Services and Health Care cleaning professional. A leader by example, John influences staff to be comfortable with learning and change. John writes about working in healthcare environmental services and share tips on improving HCAHPS and patient satisfaction scores. 
Tagged with: HCAHPS • Satisfaction • Waste
Filed under: Training
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