We had our “long awaited” Joint Commission Survey the beginning of this week. It seemed like forever, waiting for them to arrive… not really. While it might have seemed like a long time, it really was just another week for a hospital that prides itself on being the best possible caregiver to meet the physical, and spiritual needs of the community.

Environmental Services is the department that cleans, disinfects, and fights infection in every hospital. ES for short, is a department that touches every aspect of a healthcare facility, every patient, every staff member and every visitor. My team is no different, but we try to be different in one aspect; we don’t “get ready” for survey’s like The Joint Commission, or CMS, we practice survey readiness everyday.

A quick tip regarding recognition.

Successful leadership in healthcare environmental services requires constant vigilance, ongoing education, willingness to identify opportunities for improvement in ourselves first, and staff second. In that spirit I share 11 principles and 14 traits for leading in this ever changing environment.

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