Press Ganey – John Michael Weir

Ideas

Chasing The Numbers

ByJohn Weir April 13, 2009

Chasing the numbers I spent a good part of the day writing performance evaluations. I find it somewhat refreshing to think about a staff member and write wonderful words that reflect their performance during the last year. Of course not every word is, glowing, but for the most part all my staff are good, hard…

Ideas

Best Practices?

ByJohn Weir March 26, 2009April 4, 2009

We have been doing patient rounding where we go see the patients and ask a few questions like, was your housekeeper friendly, was your room cleaned satisfactorily, is there anything we can do for you? We get good feedback and has helped our HCAHPS and Press Ganey scores. Recently I’ve started using workers that have…