Good management means understanding how teams operate. It’s worth remembering that teams usually follow a certain pattern of development. It’s important to encourage and support people through this process, so that you can help your team become fully effective as quickly as possible. When forming teams, managers must create a balance so that there’s a…
The most important staff related task we have in Environmental Services is training. Almost every challenge or difficulty we face can be reduced or eliminated with great training. I’m going to list steps that will help you conduct successful training. This is not meant to be a perfect or complete list, just use this as…
Housekeeping management is often viewed as a straightforward position and can be an overlooked area for training. While everyone thinks they know how to clean, the management of housekeeping is more complex than people realize and has critical impact on guest satisfaction. To help tackle your job, cover these 10 areas: Guest experience Multicultural understanding…