Service Excellence and HCAHPS

ByJohn Weir

At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have been been teaching all our staff hard and soft skills to improve customer service through service excellence. Being on the Service Excellence council has given me many opportunities to directly and indirectly influence the process…

Our Staff

ByJohn Weir

We have our staff We love them so They scrub and clean To make things glow With smiles and cheer They take each task With hope their cleaning Is going to last They move the chairs And gurneys to Driving out dust bunnies With determination and care So to each one we do Say with…