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John Michael Weir CHESP, T-CNACC

Specialist in Healthcare Environmental Cleaning

Tag: Always

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Ideas

Behavior Labeling or The Secret to Winning with HCAHPS

I’m closing your hallway door, Mrs. Smith. We always want your room to be as quiet as possible. We always

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June 9, 2011May 31, 2011
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Ideas

Service Excellence and HCAHPS

At our hospital we are in year three of a Service Excellence Initiative. Partnering with Custom Learning Systems we have

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May 10, 2011
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Ideas

CMS issues final value-based purchasing rule

On April 29, 2011 The Centers for Medicare & Medicaid Services today issued a final rule (42 CFR Parts 422

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May 9, 2011
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Ideas

HCAHPS takes the mystery out of patient satisfaction

By now, everyone should know that patient satisfaction data is no longer public. The Centers for Medicare & Medicaid Services

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April 3, 2009April 4, 2009
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