Foundation and Principles of Environmental Services

Cleaning and maintaining the built environment of a healthcare facility, or a building where healthcare services are delivered is driven largely by regulations and guidelines. These include regulations set forth by the Occupational Health and Safety Administration (OSHA), The Joint Commission (TJC), the Centers for Medicare and Medicaid Services (CMS), state and local agencies such as state health departments, and guidelines established by the Centers for Disease Control and Prevention (CDC). Other organizations providing guidelines include the Association for periOperative Nursing (AORN) for the operating room setting, the Association for Professionals in Infection Control (APIC) and the American Society for Healthcare Environmental Services (ASHES).

A standard of cleanliness must be created and taught.  You will find, as long as you remain in environmental services, that you will constantly learn new methods, procedures and requirements as this is dynamic and evolving occupation.

The standards of cleanliness must include protocols for consistent cleaning and disinfecting of all high touch areas and surfaces. Areas in need of less frequent cleaning because they are not a likely source of contamination should be identified and steps needed for cleaning various rooms must be identified and explained.

With over 27 years in Healthcare Environmental Services (ES), I lead with a belief that attitude drives outcomes. As a Regional Director at MultiCare Health System, I oversee multi-site ES operations with a focus on people-first leadership, infection control, and operational excellence. I champion a Positive Mental Attitude (PMA) not as a slogan, but as a leadership principle. I believe positivity is contagious, and as a leader, I set the tone. Through consistent, uplifting communication, I create environments where ES teams feel empowered to be helpful, proactive, and proud of their impact. For me, development is a choice, and I invest in training, huddles, and coaching that energize teams, helping them thrive in their current roles and grow toward what’s next. My approach to high standards isn't theoretical, it's practical. Just like we notice when a hotel room is clean and fresh, patients and families immediately sense a space that’s been cared for. Through standardized protocols, team accountability, and a shared mission, I help create clean, safe, and healing environments that directly enhance patient experience and staff well-being. It's a privilege to lead teams that play such a vital role in the patient journey, and to help elevate the perception and performance of ES professionals across our system.

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