Successful leadership in healthcare environmental services requires constant vigilance, ongoing education, willingness to identify opportunities for improvement in ourselves first, and staff second. In that spirit I share 11 principles and 14 traits for leading in this ever changing environment.
The principles are:
- Know yourself and seek self-improvement.
- Be technically and tactically proficient.
- Develop a sense of responsibility among your subordinates.
- Make sound and timely decisions.
- Set the example.
- Know your Staff and look out for their welfare.
- Keep your Staff informed.
- Seek responsibility and take responsibility for your actions.
- Ensure assigned tasks are understood, supervised, and accomplished.
- Train your Staff as a team.
- Employ your team in accordance with their capabilities.
The traits are:
- Dependability. The certainty of proper performance of duty.
- Bearing. Creating a favorable impression in carriage, appearance, and personal conduct at all times.
- Courage. The mental quality that recognizes fear of danger or criticism, but enables a man to proceed in the face of it with calmness and firmness.
- Decisiveness. Ability to make decisions promptly and to announce them in a clear forceful manner.
- Endurance. The mental and physical stamina measured by the ability to withstand fatigue, stress, and hardship.
- Enthusiasm. The display of sincere interest and exuberance in the performance of duty
- Initiative. Taking action in the absence of concerns, complaints or direction from above.
- Integrity. Uprightness of character and soundness of moral principles; includes the qualities of truthfulness and honesty.
- Judgment. The ability to weigh facts and possible solutions on which to base sound judgments.
- Justice. Giving reward and punishment according to the merits of the case. The ability to administer a system of rewards and punishments impartially and consistently.
- Knowledge. Understanding of a science or an art. The range of one’s information, including professional knowledge and an understanding of your staff members.
- Tact. The ability to deal with others without creating offense.
- Unselfishness. Avoidance of providing for one’s own comfort and personal advancement at the expense of others.
- Loyalty. The quality of faithfulness to your community, hospital, to one’s seniors, subordinates, and peers.
Adapted from Leading the Charge: Leadership Lessons From the Battlefield to the Boardroom by Palgrave Macmillan, a division of Macmillan Publishers Ltd.