Reviewing Housekeeping Operations
I had a great question last Friday… How would you review a housekeeping operation?
Here are some of the steps I said would be important in reviewing their existing housekeeping operations or developing new outsourcing initiatives.
Two key phases of review include:
Analysis
- Interviews with administration/housekeeping/staff
- Facility inspection
- FTE analysis
- Existing support contracts
- Departmental policies & procedures
- Review of housekeeping requirements
- Budget review
- Review of supplies & equipment
Scope
- Physical auditing process
- FTE determination
- Training requirements
- Contractor performance expectations
- Quantifiable & measurable performance requirements
- Quality control processes
- Benchmarking
- Selection of qualified contractors and contract type
- Work loading
These are first steps, and make a great start. Contact me if you want to discuss this further.
John Weir is a Environmental Services and Health Care cleaning professional. A leader by example, John influences staff to be comfortable with learning and change. John writes about working in healthcare environmental services and share tips on improving HCAHPS and patient satisfaction scores. 
Tagged with: Benchmarking • Budget • FTE Analysis • Inspection • Interview • Policies and Procedures • Quality Control • Supplies • Training • Workloading
Filed under: Education • Housekeeping • Operations • Survey's
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