This article is from several years ago but touches on many suggestions we can try today. Best Practices: The Latest & Greatest in Housekeeping and Maintenance Mary P. Malone, MS, JD, CHE, Executive Director, Consulting Services Division An important lesson I’ve learned about patient satisfaction with room cleanliness is that it’s not always…
I wanted to try a new approach with the staff so I shared with them the following in our morning huddle today: Question: What is the first thing that we notice when we enter a hotel room that we have paid for? Answer: We notice if it is clean and smells fresh. (…
When was the last time you were at your doctors office, or (and I hope not) at a hospital, and it was not as clean as you would expect? Unfortunately with the cleaning being demanding physical labor, it takes a good management team to bring out the best in cleaning results. As one who…